Privacy Policy

Privacy Policy - TreeHutSheaShop

TreeHutSheaShop ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (treehutsheashop.com) and purchase our products (collectively, "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
This Privacy Policy complies with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the Federal Trade Commission’s (FTC) Fair Information Practice Principles. We reserve the right to update this Privacy Policy periodically; any changes will be posted on this page with an updated effective date. Your continued use of our Services after the posting of changes constitutes your acceptance of the revised policy.

1. Information We Collect

We collect two types of information about you: information you voluntarily provide to us, and information automatically collected when you use our Services.

1.1 Voluntarily Provided Information

When you make a purchase, create an account, or contact our customer support, you may provide us with the following personal information:
  • Contact information: Name, email address (e.g., [email protected] for communications), shipping address, and phone number (if provided).
  • Payment information: Credit card details, debit card information, or other payment method details (processed through third-party payment processors; we do not store full payment card information).
  • Account information: Username, password (encrypted for security), and order history.

1.2 Automatically Collected Information

When you access our website, we may automatically collect certain non-personal and personal information through cookies, web beacons, and other tracking technologies, including:
  • Device information: IP address, browser type and version, operating system, device model, and unique device identifiers.
  • Usage data: Pages you visit, time spent on our website, product searches, click-through rates, and other browsing activities.
Cookies are small text files stored on your device to enhance your browsing experience. You can manage or disable cookies through your browser settings, but this may limit certain features of our Services.

2. How We Use Your Information

We use your collected information for the following legitimate business purposes:
  • Process and fulfill your orders: Verify your identity, process payments, ship products, and send order confirmations and delivery updates.
  • Provide customer support: Respond to your inquiries, resolve issues, and assist with returns or refunds.
  • Improve our Services: Analyze usage data to enhance website functionality, optimize product offerings, and personalize your shopping experience (e.g., recommending products based on browsing history).
  • Communicate with you: Send service-related notifications (e.g., order delays, policy updates) and marketing communications (you may opt out of marketing emails at any time).
  • Ensure security: Detect and prevent fraudulent activities, protect against unauthorized access to our systems, and comply with legal obligations.

3. Disclosure of Your Information to Third Parties

We do not sell or rent your personal information to third parties for marketing purposes. We may disclose your information to the following trusted third parties who assist us in providing our Services, and who are obligated to protect your information:
  • Payment processors: To securely process your payments (e.g., PayPal, Stripe).
  • Shipping and logistics providers: To deliver your orders and provide tracking information (e.g., USPS, DHL).
  • Analytics providers: To analyze website usage and improve our Services (e.g., Google Analytics; you can opt out of Google Analytics tracking here).
We may also disclose your information if required by law (e.g., to comply with a subpoena or court order), to protect our rights or property, or to investigate suspected fraud or illegal activities.

4. Your Rights Under the CCPA

If you are a California resident, the CCPA grants you the following rights regarding your personal information:
  • Right to access: Request a copy of the personal information we have collected about you.
  • Right to deletion: Request that we delete your personal information (subject to certain exceptions, such as legal obligations to retain data).
  • Right to opt out: If we sell or share your personal information (which we do not currently do), you have the right to opt out of such sales or sharing.
  • Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights (e.g., charging higher prices or providing lower-quality services).
To exercise these rights, please contact us at [email protected] with your full name, email address, and a detailed description of your request. We will verify your identity before processing your request and respond within a reasonable timeframe.

5. Data Security and Retention

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure, including encryption, secure server storage, and access controls. However, no online transmission or storage system is 100% secure; we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. After this period, we will securely delete or anonymize your information.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). This Privacy Policy does not apply to these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their privacy practices.

7. Protection of Minors

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from minors under 13. If we become aware that we have collected personal information from a minor under 13, we will immediately delete such information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: [email protected]

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