Refund Policy

Refund Policy - TreeHutSheaShop

At TreeHutSheaShop, we aim to ensure your complete satisfaction with every purchase. This Refund Policy outlines the terms and conditions for requesting and processing refunds, in compliance with U.S. consumer protection regulations . By making a purchase on our website, you acknowledge and agree to the provisions outlined below.
This Refund Policy is supplementary to our Terms of Purchase and Customer Service Policy. In case of any inconsistency, the provisions of this Refund Policy shall prevail for refund-related matters.

1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:
  • The refund request must be submitted within 60 calendar days from the date of delivery of the product.
  • The returned product must be in its original, unused, unopened, and undamaged condition, with all original packaging, tags, and accessories intact . Products that have been used, opened, damaged due to improper use, or altered in any way will not qualify for a refund.
  • You must provide valid proof of purchase, such as the order number, order confirmation email, or delivery receipt.

2. Refund Request Process

To initiate a refund, please follow these steps:
  1. Contact our customer support team via email at [email protected] with the subject line "Refund Request - [Your Order Number]".
  2. Include the following information in your request: order number, date of purchase, name of the product(s) to be refunded, reason for the refund, and clear photos/videos of the product and its packaging (if applicable to demonstrate condition).
  3. Our customer support team will review your request within 24-48 business hours (excluding weekends and U.S. public holidays). If your request is approved, we will send you a confirmation email with detailed return instructions, including the designated return address .
  4. Ship the eligible product(s) to the provided return address. Please ensure the package is properly packaged to prevent damage during transit, and retain the return shipping tracking number for reference.

3. Refund Processing & Disbursement

3.1 Once we receive and inspect the returned product(s) (typically within 3-5 business days of delivery to our warehouse) and confirm they meet the refund eligibility criteria, we will initiate the refund process immediately.
3.2 Refunds will be processed within 5-10 business days from the date of successful inspection. The refund will be issued to your original payment method, and all transactions will be conducted in United States Dollars (USD) .
3.3 Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution (e.g., credit card issuers may take 3-7 additional business days to post the refund). We will not be liable for delays caused by third-party payment processors or financial institutions.

4. Return Shipping Fee Instructions

4.1 We offer free worldwide shipping for all orders, but return shipping fees are generally the responsibility of the customer, unless the refund is due to a product quality defect, incorrect item shipment, or other errors caused by TreeHutSheaShop .
4.2 If the refund is attributable to our error, our customer support team will provide you with a pre-paid return shipping label via email, and we will bear the full return shipping cost.

5. Non-Refundable Items & Exceptions

The following situations are not eligible for a refund:
  • Products returned after the 60-day refund period has expired.
  • Products that have been used, opened, damaged due to customer negligence, or modified without authorization.
  • Products purchased as "Final Sale" (clearly marked on the product page at the time of purchase).
  • Digital products, personalized or custom-made products (unless they have quality defects unrelated to the custom requirements).

6. Order Cancellation & Pre-Shipment Refunds

If you wish to cancel your order and request a refund before the order is shipped (typically within 1 business day of order placement), please contact our customer support team immediately. Upon confirmation that the order has not been dispatched, we will process a full refund within 5 business days, with no additional fees deducted.

7. Contact Us

If you have any questions, concerns, or need assistance with your refund request, please contact our customer support team at:
Email: [email protected]
We will respond to your inquiry within 24-48 business hours and assist you in resolving the issue promptly.

8. Policy Updates

We reserve the right to update or modify this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after the posting of changes constitutes your acceptance of the revised policy.

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