Shipping Policy

Shipping Policy - TreeHutSheaShop

Thank you for choosing TreeHutSheaShop. This Shipping Policy outlines the details of our shipping services, including order processing, delivery timelines, shipping fees, and related guidelines. By placing an order on our website, you acknowledge and agree to the terms set forth below. This policy is supplementary to our Terms of Purchase and Customer Service Policy; in case of any inconsistency, the provisions of this Shipping Policy shall prevail for shipping-related matters.

1. Order Processing & Shipment Timing

1.1 Order Processing: All orders are processed on business days (Monday to Friday, excluding U.S. public holidays). We do not process or ship orders on weekends or major U.S. holidays (e.g., Thanksgiving, Christmas, New Year's Day).
1.2 Shipment Dispatch: We commit to shipping your order on the next business day following your order placement. For example, an order placed on Monday will be shipped on Tuesday, and an order placed on Friday will be shipped on the following Monday (if Friday is not a holiday).
1.3 Shipment Confirmation: Once your order is dispatched, we will send a shipment confirmation email to the email address you provided during checkout. This email will include a unique tracking number and a link to track your package's delivery status.

2. Delivery Timelines

2.1 Estimated Delivery Period: The estimated delivery time for all orders is within 5 business days from the date of shipment. This timeline applies to all delivery destinations worldwide, and no additional distinction is made between domestic (U.S.) and international shipping.
2.2 Factors Affecting Delivery: Please note that the estimated delivery time is a guideline and may be affected by unforeseen circumstances beyond our control, including but not limited to: customs clearance delays (for international shipments), weather conditions, carrier operational issues, or incorrect/missing delivery information provided by the customer. We will make reasonable efforts to notify you of any significant delays once we become aware of them.
2.3 Undeliverable Packages: If a package is returned to us due to an incorrect shipping address, unclaimed delivery, or other non-delivery reasons caused by the customer, we will contact you via email to confirm the correct address. A re-shipping fee may apply for resending the package; if you choose not to resend, we will process a refund (excluding any potential non-refundable handling fees) after receiving and inspecting the returned package.

3. Shipping Fees & Currency

3.1 Global Free Shipping: We offer free shipping worldwide for all orders, with no minimum purchase requirement. No additional shipping charges will be added to your order, regardless of the order value, product quantity, or delivery destination.
3.2 Currency for Transactions: All prices displayed on our website and all shipping-related transactions are conducted in United States Dollars (USD).

4. Package Tracking

You can track the progress of your package using the tracking number provided in the shipment confirmation email. If you do not receive the tracking information within 2 business days of your order placement, or if you encounter issues with tracking (e.g., invalid tracking number, no tracking updates), please contact our customer support team immediately with your order number for assistance.

5. Shipping Restrictions

5.1 Prohibited Destinations: We ship to most countries and regions worldwide, but we reserve the right to refuse shipping to destinations where local laws or regulations prohibit the import of our products, or where shipping services are unavailable or unreliable.
5.2 Import Duties & Taxes: For international shipments, the recipient is responsible for any applicable import duties, taxes, or other fees imposed by the destination country's customs authorities. These fees are not included in the product price or our free shipping service. TreeHutSheaShop has no control over these fees and cannot predict their amount. Please check with your local customs office for more information before placing an order.

6. Damaged or Lost Packages

6.1 Damaged Packages: If you receive a package that is damaged during transit, please take photos of the outer packaging, the damaged product, and the shipping label immediately, then contact our customer support team at [email protected] within 3 business days of delivery. We will review your claim and arrange for a replacement or a full refund, depending on your preference and product availability.
6.2 Lost Packages: If your package shows no delivery update for more than 7 business days beyond the estimated delivery period, please contact us to file a lost package claim. We will work with the shipping carrier to investigate the issue. If the package is confirmed lost, we will issue a full refund or send a replacement at no additional cost to you.

7. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping services, carrier partnerships, or applicable laws. Any updates will be posted on this page with an updated effective date. Your continued use of our services after the posting of changes constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions, concerns, or need assistance with shipping-related matters (e.g., order tracking, delivery delays, package issues), please contact our customer support team at:
Email: [email protected]
We aim to respond to all shipping inquiries within 24-48 business hours.

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